Prado Museum Tickets & Tours

Aude

Dec 2024Verified booking

4/5

Tickets are very useful, but there were several of us so there was still a wait, especially as we had to pass through the security gates (photos are not allowed at the Prado museum ...).

View original review in French

Bridges

Dec 2024Verified booking

5/5

The palace was lovely, quite busy but not too overcrowded that we couldn't see the exhibits. Buying the tickets online, in advance was well worth doing. I believe we would have queued for a very long time without them.

ZBIDI

Dec 2024Verified booking

5/5

The architecture of the palace is magnificent, it's the best palace I've seen. i'm not much of a museum lover, but the prado attracted me too much. I won't hesitate to visit again if I get the chance. to be recommended

View original review in French

ILIANNA

Dec 2024Verified booking

4/5

A little difficult to find the entrance, but the overall tour was nice. We didn't have a guide so we explored the palace on our own, which was pretty okay, i think you will only need an audio guide if you wanna learn more.

ILIANNA

Dec 2024Verified booking

4/5

Easy access, we didn't have a guide and we didn't wanna get an audio guide, but it was all easy to understand. We had access in all rooms. Would recommend

ESPOSITO

Dec 2024Verified booking

4/5

The organization and reception were perfect. The route we chose was appropriate for the time we could. Beautiful

View original review in Italian

OSTOJA

Dec 2024Verified booking

4/5

There was no waiting time to pick up the voucher. On the other hand, I couldn't access the audioguide which was on the Headout app.

View original review in French

Joy

Dec 2024Verified booking

3/5

The museum was overcrowded and large tour groups dominated. They stood in large groups in front of paintings for extended periods with no regard to anyone else trying to view the paintings.

Manuela

Dec 2024Verified booking

3/5

The purchase process was very good. I just didn't realize that it was a digital audio guide. I overlooked it and then had too many difficulties with downloading and pairing the earphones on site.

View original review in German

Heinrich

Dec 2024Verified booking

5/5

The fact that we were able to enter without any problems and the selection of pictures. A small suggestion for improvement: indicate the exhibition room with the audio guide number. Otherwise perfect

View original review in German

Israel

Dec 2024Verified booking

5/5

It helped me a lot to have the tickets, in the afternoon. We arrived several hours late but they gave us the option to enter with the tickets we had and avoid a line of more than 150 people.

View original review in Spanish

Irmgard

Dec 2024Verified booking

5/5

The very impressive interior of the palace, the friendly staff and the fact that not too many people were visiting the premises at the same time were decisive factors for me.

View original review in German

Agustin

Dec 2024Verified booking

5/5

Very clear self-guides, with the exact duration. I also liked that they had an option for children, I listened to an audio guide and I also thought it was very good.

View original review in Spanish

Fabio

Dec 2024Verified booking

5/5

The beauty and quantity of the works are the strong point, although the ideal way to fully enjoy them is to spread out the visit over several days.

View original review in Spanish

SHOICHIRO

Dec 2024Verified booking

5/5

Finding an entry gate among many is also a fun to know how big Prado is and how beautiful a botanic. Garden is . Yes it is too great indeed inside to see all out with only a day but a couple of days . Compared with artists' age of life against the size of campus they painted , we can easily image they could not sleep enough for completing their paints , genius enough . So you can smell their real history as if you had been living contemporary. Do not miss such a chance .

Andrew

Dec 2024Verified booking

5/5

Easy access. Buying the ticket online was simple. Getting in the museum was easy - no lines and entry was well-marked with signs etc. The Prado is one of the world's great museums, and it was fantastic to be there again!

Hilmar

Dec 2024Verified booking

4/5

The works from the permanent exhibition were my goal. I only had about two hours to work with so I prepared and aimed for the highlights. It was awesome. I hadn't studied the floor plan at all, but as I am trained in architecture the building was rather easy to navigate. I would strongly recommend that people prepare themselves and plan an itinerary through the collection. There was some confusion on my behalf about the digital audio guide included so I rented the official audio guide from the museum. It was a great little guide, which I enjoyed both in Spanish and English.

Shamim

Nov 2024Verified booking

3/5

I paid again to get the audio guide and lost out because it was supposed to be included. I called the information guide but it was automation so it was not helpful. I think next time I'll book the basic and get the extras where I'm going

Noemi

Nov 2024Verified booking

5/5

Both the Palace and Prado were amazing places to see. Ticketing: really great experience in Prado, entering fast and easy. Palace ticketing was a bit longer, but overall very happy with purchase.

Jacky

Nov 2024Verified booking

5/5

The experience was nice and smooth and the attar ton was awesome with lots to see. Wonderful choice of attraction in Madrid.

Robert

Nov 2024Verified booking

4/5

Pretty seamless. E-ticket is very common and expected. Line for the regular tickets actually moved much faster. They need a better system to screen pat

Jaime

Nov 2024Verified booking

5/5

The exhibit. It was easy for me and my wife to see the masterpieces that we liked. All people working ther new where the painters exhibits were. They were very knowledgeble and friendly.

Patricia

Nov 2024Verified booking

4/5

The visit was great, the works and the organization very good. All the staff was very friendly and prepared to guide us. But in the store the person charged two bags instead of one and I only noticed it when I arrived at the hotel. I felt cheated, disappointing.

View original review in Spanish

Paulo

Nov 2024Verified booking

5/5

I think I'm a layman who appreciates art very much. We've visited some excellent museums in Europe and, humbly, I found the Prado as exceptional as my pleasant and enjoyable trip to Madrid. I thank humanity for the existence / excellence of the Prado.

View original review in Portuguese

Marcelo

Nov 2024Verified booking

5/5

My experience was excellent. The exhibition, the number of people, the order of the visit. The price is totally in line with what is offered.

View original review in Spanish

Xiangzhou

Dec 2024Verified booking

5/5

The guide(men with a pink umbrella) was awesome. He was passionate and gave a super good explanation of some major paintings. It was impressive and enjoyable experience.

Viktor

Dec 2024Verified booking

5/5

Paola was extremely pleasant and knowledgeable. Her English was spot on. She shared a lot of additional details regarding the connection of Prado Museum with the city and it's history. The tour was not at all rushed we had enough time to see each masterpiece in details while listening to her and we also had a small bonus given we had time left.

Marie

Dec 2024Verified booking

5/5

Our guide Juan was great, right from the meeting point to be guided for the first visit in this splendid museum, beginning with 'El Bosco' -Hieronimus Bosch's world, and giving us wonderful details as well as all the great highlights through the different centuries. An awesome tour, and interesting and pleasant, thank you!

Georgina

Dec 2024Verified booking

4/5

Guide had perfect English and was very interesting. Small group, audio worked well. Quite a lot shorter than advertised however.

Erin

Dec 2024Verified booking

5/5

My guide made the museum experience really meaningful. now i wonder if i would enjoy all museums way more with a guide! she honed in on four concepts- mainly time periods- and helped us understand more about the artistic techniques we were seeing, as well as understanding the political and historical context that the art was created within. it was amazing. note: i can't share a photo because photos are strictly forbidden at the Prado.

timothy

Nov 2024Verified booking

5/5

I loved the guide's knowledge of the most important paintings and the history of the museum. We got to see the most important parts of the museum and was very time-efficient.

Manuel

Nov 2024Verified booking

5/5

Our tour guide, Macarena, was amazing and brought the paintings to life and gave a perspective I would have never imagined. The staff was very accommodating and the exhibits were breathtaking.

Daniel

Nov 2024Verified booking

5/5

The guide was remarkably, the best we have had for any art museum. The pace was excellent and the insight offered by the guide was breathtaking!

Robert

Nov 2024Verified booking

5/5

The ticketing experience was very easy and quick. Our tour guide was knowledgeable and interesting. We highly recommend it to get so much more out of a visit to the museum. Very worthwhile.

Lawrence

Nov 2024Verified booking

5/5

The designated meeting point was somewhat confusing and illogical, not in front of the museum but rather across the street. But the guide, Xavier/Javier, was friendly, funny, smart, patient and knowledgeable.

Kai

Nov 2024Verified booking

5/5

A Day at the Prado: A Tour with Helena This year, I had the pleasure of experiencing one of the best guided tours I’ve ever attended. Visiting the Prado Museum in Madrid is always a highlight, but having Helena as our guide took it to an entirely new level. Helena’s knowledge of the museum’s collection was impressive. She brought the works of Velázquez, Goya, and Bosch to life with stories that were both fascinating and engaging. Her ability to explain the nuances of each painting, from the political undertones of Las Meninas to the surreal details of The Garden of Earthly Delights, kept everyone hooked. But what set her apart was her entertaining style. Helena didn’t just recite facts; she made the history feel alive. Her humor and passion for the art were infectious, and she encouraged questions and discussions, making the experience interactive and fun. It wasn’t just a tour; it was a journey through history, culture, and art. If you’re planning to visit the Prado, I can’t recommend Helena enough. She turned what could have been an ordinary museum visit into the best cultural experience I’ve had this year.

Potenza

Nov 2024Verified booking

5/5

Unique experience, thanks also to Stefania, our guide, who enthusiastically made us excited in front of fantastic works, I highly recommend this trip....

View original review in Italian

Jeffrey

Nov 2024Verified booking

5/5

Alex was awesome. I learned a ton about Spain's history through the art and also enjoyed the museum's legendary artwork, which Alex made more accessible. Fantastic tour!

Sharon

Nov 2024Verified booking

5/5

Our guide Helena was well spoken and provide historical facts for the artwork we were directed to. By providing the tour in an historical continuum it made traversing the museum easier as well.

Luis

Nov 2024Verified booking

5/5

The experience was very pleasant, the rooms are well distributed, the works are well illuminated and there are plenty of benches to rest.

View original review in Spanish

Catherine

Nov 2024Verified booking

5/5

Lisa, the Guide, was very passionate about the Prado and art works and provided us with an excellent overall experience, in English.

Bruce

Oct 2024Verified booking

4/5

We had an excellent guide, Marta. She was very knowledgeable and helpful. My only issue is not a reflection on her but the way it is scheduled. It should have been 2 hours instead of 90 minutes since so much time is lost to the logistics of getting through security, cloak room storage and then moving through the crowded museum. Overall a very enjoyable experience.

Dr

Oct 2024Verified booking

4/5

Nice guide . She was very patient BUT It was a bit confusing where they would start. It was indicated 12:50 at Goya manoument but at 13:10 somebody showed up after I called Another big issue : we booked at 11:00 and the night before they let us know they moved us to 13:00 which messed up our plans. And I booked a city tour with the same company and they cancelled it less than one hour before starting!

Jonathan

Oct 2024Verified booking

5/5

Easy check-in. Belen was great. She set-up the narrative from a historical perspective well and explained the transition of stylistic art form over the centuries for a novice to understand. The length of tour eas perfect as an introduction. If I ever returned I would request Belen for a longer tour of available.

JOUVE

Oct 2024Verified booking

5/5

We loved our guided tour of the Prado Museum with guide Aurora, who was very dynamic and interesting, with a great sense of humor to boot! The tour was suitable for the whole family, with clear, concise explanations that enabled us to make the most of this 2-hour visit to the Prado's finest paintings.

View original review in French

Lynda

Oct 2024Verified booking

4/5

Great to have Marta's knowledge and enthusiasm about the art explained. However the tour was for 90 mins, but in reality there was only an hour of actual tour. The rest was set up, getting through security etc. So it felt too short unfortunately.

Dorothy

Oct 2024Verified booking

5/5

Our guide spent a long time talking about each carefully chosen painting that illustrated the charactistics of the time and movement involved. She really educated us about the art. And she had obvious love and enthusiasm for it.

Frank

Oct 2024Verified booking

5/5

Our guide was terrific. She knew her stuff. I would gladly pay to have her guide us through the n museum in a much deeper way for 3+ hours.

Katsiaryna

Oct 2024Verified booking

5/5

Our guide Maria gave us so much interesting facts about the works we saw on the museum. We managed to remember a lot. Maria pointed out so great the most important information for the first time visitor. The atmosphere was super friendly and open minded.

Julie

Oct 2024Verified booking

5/5

Our tour guide was not only lovely but passionate about the Artists and their work on display at the paradox Museum. We thoroughly enjoyed our tour.

Robert

Nov 2024Verified booking

5/5

Our guide Patricia was simply amazing. Her knowledge of the history of the palace, as well as her in depth explanations of the paintings in the Prado was truly enlightening. Igor both a history, and art history lesson in one day.

Tracy

Nov 2024Verified booking

5/5

I've done a lot of similar guided tours. This was easily the best. Patricia was fantastic. Amazingly knowledgeable and articulate.

María

Oct 2024Verified booking

4/5

The experience was a bit delayed but the guide was very entertaining and funny. I would have liked to see more artwork in the museum but there wasn't much time.

View original review in Spanish

CHEUNG

Oct 2024Verified booking

5/5

We really enjoyed the tour. The guide (sorry that I forgot to ask for her name) is knowledgeable and we can feel her passion for arts and culture. I loved how she organised the tour for the art museum and showed paintings that have connections. Really appreciated.

Jonathon

Sep 2024Verified booking

5/5

Our guide was very knowledgeable, and pitched the descriptions at the right level for highlights covered In a short time. She was also funny and friendly. Both tours covered a lot and gave us a feel for the history of the palace and of the different painting periods and artists.

Bradley

Aug 2024Verified booking

5/5

Exactly as advertised. Once we found the meeting place, we were a comfortable walkiing distance to the Palace. Our entry was quick, we did not wait in any queu, we just walked right in. Our guide Maria was friendly, informative, and was clearly excited to be providing the tour.

DANIELA

Jul 2024Verified booking

5/5

Our guide Marta was amazing! She was very knowledgable and great storyteller. I am also very grateful to her and the whole team for being very caring to my mother, who was slow walker. Marta was always thinking about her - elevators, skipping stairs etc. Amazing Marta!

Alisa

Jul 2024Verified booking

3/5

Our guide was very knowledgeable and kind but the device to hear was not functioning well resulting in static noise most of the tour. Also could have used a longer break than 15 min for a 5 hour tour. Would have been great to incorporate a food experience given the length of the tour.

Ivan

Jun 2024Verified booking

5/5

One of the best tours I've had and very enjoyable and fun, you have a great time, the tour of the city palace and the Prado was very well conducted by our guide Martha, the best...

View original review in Spanish

Dean

Jun 2024Verified booking

5/5

Our guide was very knowledgeable and shared insights regarding the paintings. It was a fun, educational experience. Thank you

Renato

Jun 2024Verified booking

5/5

The tour was informative, intersting and enjoyable at the same time, thanks to a well-organized team before the tour, and a bright and vibrant tour guide!

Luisa

May 2024Verified booking

4/5

The experience included a mini city tour while we walked from the Royal Palace to Prado's Museum. Our guide Almudena was really nice and explained a lot of details of spanish history, from the paitings inside the Prado Museum and details from de Royal House.

Claudia

May 2024Verified booking

5/5

The metting Point was very easy to find. Angel (our tour Guide) was Fantastic. Very knowledgeble, the tours were both interesting and fun. It was great to have a detail explanation of the art work Angel selected for us to visit. We did the 5 hrs day visit, and I was with my elderly Mother. We both had a great time despite finishing a little bit exhausted. ;)

Andrew

May 2024Verified booking

5/5

User experience to sign up was great. Our tour guide Marta was excellent! Marta is a history major. She was very knowledgible (with a great sense of humor) and experienced dealing with a diverse group of American tourists. We did the Palace & Prado tour.

Ellen

Apr 2024Verified booking

4/5

The guide was very knowledgeable. I wouldn't have appreciated 9/10 of the sites on my own. Entering the palace was a bit of a free for all. But overall good experience.

Sue

Apr 2024Verified booking

5/5

Our city tour was fabulous. Our Royal Palance tour was the same. We thoroughly enjoyed the information. Two great tours. The Prado tour was not what we were expecting. The rooms were so crowded we had a difficult time seeing the painting, as our tour guide was describing the art. We left the Prado tour and looked on our own. All in all, we loved the info provided by our guides.

Enrique

Mar 2024Verified booking

3/5

The visit to the Royal Palace went very well, but the visit to the Prado Museum was not as we expected, we had to wait in line for more than half an hour, then we had problems with hearing the guide because his microphone did not work well and to top it off, the visit lasted only an hour, where we saw 5 paintings and little more...

View original review in Spanish

Biliana

Mar 2024Verified booking

4/5

Great explanation from Marta about the history and the most relevant paintings in the Museum del Prado. But the waiting in front of the entrance of the royal palace - no other people, Marta disappearing for 20 min somewhat not well planned.

rotar

Mar 2024Verified booking

5/5

the best thing was that the guide was able to point the most important paintings blending it with some historical details

Dennis

Feb 2024Verified booking

5/5

Our guide Irena was absolutely delightful. She had wonderful knowledge and presentation to the art during the Museo de Prado tour. She made the entire experience absolutely memorable for the adults and teens (who are so hard to please). Wonderful personality!

Weill

Feb 2024Verified booking

5/5

I was late unfortunately due to the traffic resulted from a wrong route. The staff saved my day by connecting with the guide and getting me back to the tour group!

Zoe

Dec 2024Verified booking

5/5

The tour was fantastic giving a good history of the pairings and architecture

Anastasia

Nov 2024Verified booking

4/5

I bought a tour. Great musium, a lot to see

FOTEINI

Oct 2024Verified booking

4/5

Excellent guides at both Prado and Royal Palace. Fully and effectively organized and executed. Thank you

Calum

Oct 2024Verified booking

5/5

Fantastic way to finish off our walking tour would love to go back and spend more time

Aude

Dec 2024Verified booking

4/5

Tickets are very useful, but there were several of us so there was still a wait, especially as we had to pass through the security gates (photos are not allowed at the Prado museum ...).

View original review in French

ILIANNA

Dec 2024Verified booking

4/5

Easy access, we didn't have a guide and we didn't wanna get an audio guide, but it was all easy to understand. We had access in all rooms. Would recommend

OSTOJA

Dec 2024Verified booking

4/5

There was no waiting time to pick up the voucher. On the other hand, I couldn't access the audioguide which was on the Headout app.

View original review in French

SHOICHIRO

Dec 2024Verified booking

5/5

Finding an entry gate among many is also a fun to know how big Prado is and how beautiful a botanic. Garden is . Yes it is too great indeed inside to see all out with only a day but a couple of days . Compared with artists' age of life against the size of campus they painted , we can easily image they could not sleep enough for completing their paints , genius enough . So you can smell their real history as if you had been living contemporary. Do not miss such a chance .

Andrew

Dec 2024Verified booking

5/5

Easy access. Buying the ticket online was simple. Getting in the museum was easy - no lines and entry was well-marked with signs etc. The Prado is one of the world's great museums, and it was fantastic to be there again!

Hilmar

Dec 2024Verified booking

4/5

The works from the permanent exhibition were my goal. I only had about two hours to work with so I prepared and aimed for the highlights. It was awesome. I hadn't studied the floor plan at all, but as I am trained in architecture the building was rather easy to navigate. I would strongly recommend that people prepare themselves and plan an itinerary through the collection. There was some confusion on my behalf about the digital audio guide included so I rented the official audio guide from the museum. It was a great little guide, which I enjoyed both in Spanish and English.

Noemi

Nov 2024Verified booking

5/5

Both the Palace and Prado were amazing places to see. Ticketing: really great experience in Prado, entering fast and easy. Palace ticketing was a bit longer, but overall very happy with purchase.

Jaime

Nov 2024Verified booking

5/5

The exhibit. It was easy for me and my wife to see the masterpieces that we liked. All people working ther new where the painters exhibits were. They were very knowledgeble and friendly.

Patricia

Nov 2024Verified booking

4/5

The visit was great, the works and the organization very good. All the staff was very friendly and prepared to guide us. But in the store the person charged two bags instead of one and I only noticed it when I arrived at the hotel. I felt cheated, disappointing.

View original review in Spanish

Paulo

Nov 2024Verified booking

5/5

I think I'm a layman who appreciates art very much. We've visited some excellent museums in Europe and, humbly, I found the Prado as exceptional as my pleasant and enjoyable trip to Madrid. I thank humanity for the existence / excellence of the Prado.

View original review in Portuguese

Georg

Nov 2024Verified booking

4/5

It gave me a lot of confidence to be so well controlled. In the store there was a wide and beautiful selection of souvenirs. And, of course, the visit to the museum was the highlight for me - wonderful and incomparable treasures!

View original review in Spanish

Christine

Nov 2024Verified booking

5/5

Pre-booking meant we could plan our days, no long queue to get in and very easy to have our e-tickets in the app. Especially, great as the queue for buying at the Royal Palace was huge. Prado Museum flexible tickets were very convenient for day and time to visit. Very happy.

BÁRBARA

Nov 2024Verified booking

4/5

It was an expedited entry with almost no line. Our visit was very pleasant. Unfortunately, we were not allowed to take pictures in any of the rooms inside the museum so we have no photo memories of our visit.

View original review in Spanish

Aline

Nov 2024Verified booking

5/5

First of all the friendliness and professionalism of the staff from the entrance to the rooms without forgetting the cafeteria staff. Then the Palace is really a beauty.... Every room, every work of art is amazing. The Gallery must be seen. Best regards

View original review in Spanish

Harald

Nov 2024Verified booking

5/5

Super exhibition. The tickets from Headout worked great. No additional queuing or ticket exchange necessary

View original review in German

CARLOS

Nov 2024Verified booking

5/5

The platform is easy to use and the palace and the museum are must-see places in Madrid, and both are full of history.

View original review in Spanish

Dorith

Nov 2024Verified booking

5/5

We quickly got past the queue to the security checkpoint. As no photos are allowed in the museum, I can't send them any photos. :-(

View original review in German

Visalli

Nov 2024Verified booking

5/5

Wonderful!!! Unique experience and a must-do. The dancers, singers and guitarist, were crazy, mind-blowing, engaging! The whole audience was ecstatic. The theater allowed the right acoustics to their performance. They managed to convey to us that flamenco is not a dance but an art from the depths of the 'soul. Rated 10 with high praise!

View original review in Italian

Everard

Nov 2024Verified booking

5/5

overwhelming art collection. Sometimes somewhat confusing hallways with arrangement art does not detract from quality. Tickets to avoid the queue was necessary.

View original review in Dutch

Thomas

Nov 2024Verified booking

3/5

Let me be clear there is no place like the prado museum of art, the work is just breath taking and I had many beautiful teary moments around the museum however saying that In our modern day of technology it seems very backwards to me that they wouldn't allow photos on your phone. Othe art museums allow pictures without a flash and because people are all trying to take secret pictures they end up making mistakes by accident like putting the flash on because they're not looking at their phone properly because they're secretly trying to manoeuvre it. It was very frustrating Morgan around the museum and having every two minutes in the corner of my ear not no photo, no photo no photoit really starts to get old especially when we are in an age of technology. We cannot ignore this and by not embracing this it ruins the experience for everybody so I don't quite understand why Prado still employee and waste money on such trivial things.

Juan

Oct 2024Verified booking

5/5

We went on our own with my wife and we were amazed with the exhibitions. We are from Chile and we return to our country with the pleasure of having seen in person a lot of our favorite works.

View original review in Spanish

Nathalie

Oct 2024Verified booking

4/5

The museum building itself is beautiful with marble floors and frosted glass ceilings allowing for natural light in a number of rooms. And the treasures hanging on the walls or on display are an added bonus. The whole experience was just beautiful!

Virpi

Oct 2024Verified booking

5/5

Very easy to buy tickets before hand. Great museum, so many masterpieces! Museum was larger we expected, so we definetly come back to see rest of it. Very pleasant expierience❤️

Claudia

Oct 2024Verified booking

5/5

Toda la visita fue increible y nos evitamos la cola teniendo los boletos anticipadamente. Ademas traia yo unaguia de un libro con las 20 obras mas imporatantes

Carolina

Oct 2024Verified booking

5/5

The museum is very well organized, beautiful, and the facilities, such as the café and store, are great too. Plus the whole experience of being in a museum like the Prado Museum. Works by renowned artists, a wonderful experience!

View original review in Portuguese

Aude

Dec 2024Verified booking

4/5

Tickets are very useful, but there were several of us so there was still a wait, especially as we had to pass through the security gates (photos are not allowed at the Prado museum ...).

View original review in French

ILIANNA

Dec 2024Verified booking

4/5

Easy access, we didn't have a guide and we didn't wanna get an audio guide, but it was all easy to understand. We had access in all rooms. Would recommend

OSTOJA

Dec 2024Verified booking

4/5

There was no waiting time to pick up the voucher. On the other hand, I couldn't access the audioguide which was on the Headout app.

View original review in French

Joy

Dec 2024Verified booking

3/5

The museum was overcrowded and large tour groups dominated. They stood in large groups in front of paintings for extended periods with no regard to anyone else trying to view the paintings.

Plamen

Dec 2024Verified booking

3/5

The roofs were not down despite the cold weather and there were leaves from the trees even on the lower deck.

This review is translated. Show original review.

Manuela

Dec 2024Verified booking

3/5

The purchase process was very good. I just didn't realize that it was a digital audio guide. I overlooked it and then had too many difficulties with downloading and pairing the earphones on site.

View original review in German

Heinrich

Dec 2024Verified booking

5/5

The fact that we were able to enter without any problems and the selection of pictures. A small suggestion for improvement: indicate the exhibition room with the audio guide number. Otherwise perfect

View original review in German

Agustin

Dec 2024Verified booking

5/5

Very clear self-guides, with the exact duration. I also liked that they had an option for children, I listened to an audio guide and I also thought it was very good.

View original review in Spanish

Fabio

Dec 2024Verified booking

5/5

The beauty and quantity of the works are the strong point, although the ideal way to fully enjoy them is to spread out the visit over several days.

View original review in Spanish

SHOICHIRO

Dec 2024Verified booking

5/5

Finding an entry gate among many is also a fun to know how big Prado is and how beautiful a botanic. Garden is . Yes it is too great indeed inside to see all out with only a day but a couple of days . Compared with artists' age of life against the size of campus they painted , we can easily image they could not sleep enough for completing their paints , genius enough . So you can smell their real history as if you had been living contemporary. Do not miss such a chance .

Andrew

Dec 2024Verified booking

5/5

Easy access. Buying the ticket online was simple. Getting in the museum was easy - no lines and entry was well-marked with signs etc. The Prado is one of the world's great museums, and it was fantastic to be there again!

Zeniah

Dec 2024Verified booking

5/5

There were many stops. Everyone helped give directions. The audio was clear but some of the seats did not match the language and channels. It was raining hard. I wish it had a side cover on the top deck.

Hilmar

Dec 2024Verified booking

4/5

The works from the permanent exhibition were my goal. I only had about two hours to work with so I prepared and aimed for the highlights. It was awesome. I hadn't studied the floor plan at all, but as I am trained in architecture the building was rather easy to navigate. I would strongly recommend that people prepare themselves and plan an itinerary through the collection. There was some confusion on my behalf about the digital audio guide included so I rented the official audio guide from the museum. It was a great little guide, which I enjoyed both in Spanish and English.

Shamim

Nov 2024Verified booking

3/5

I paid again to get the audio guide and lost out because it was supposed to be included. I called the information guide but it was automation so it was not helpful. I think next time I'll book the basic and get the extras where I'm going

Noemi

Nov 2024Verified booking

5/5

Both the Palace and Prado were amazing places to see. Ticketing: really great experience in Prado, entering fast and easy. Palace ticketing was a bit longer, but overall very happy with purchase.

Jaime

Nov 2024Verified booking

5/5

The exhibit. It was easy for me and my wife to see the masterpieces that we liked. All people working ther new where the painters exhibits were. They were very knowledgeble and friendly.

Patricia

Nov 2024Verified booking

4/5

The visit was great, the works and the organization very good. All the staff was very friendly and prepared to guide us. But in the store the person charged two bags instead of one and I only noticed it when I arrived at the hotel. I felt cheated, disappointing.

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Paulo

Nov 2024Verified booking

5/5

I think I'm a layman who appreciates art very much. We've visited some excellent museums in Europe and, humbly, I found the Prado as exceptional as my pleasant and enjoyable trip to Madrid. I thank humanity for the existence / excellence of the Prado.

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Marcelo

Nov 2024Verified booking

5/5

My experience was excellent. The exhibition, the number of people, the order of the visit. The price is totally in line with what is offered.

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Tuan

Nov 2024Verified booking

3/5

We were able to get a handheld device with a ear plugs where we were able to identify paintings with numbers. Had to purchase from the museum for 5 euros a piece Which helped a lot.

Georg

Nov 2024Verified booking

4/5

It gave me a lot of confidence to be so well controlled. In the store there was a wide and beautiful selection of souvenirs. And, of course, the visit to the museum was the highlight for me - wonderful and incomparable treasures!

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Christine

Nov 2024Verified booking

5/5

Pre-booking meant we could plan our days, no long queue to get in and very easy to have our e-tickets in the app. Especially, great as the queue for buying at the Royal Palace was huge. Prado Museum flexible tickets were very convenient for day and time to visit. Very happy.

Marta

Nov 2024Verified booking

4/5

Everything went well! Much faster entry. I don't think the audio helped much because it wasn't up to date and it was difficult to find the pictures that were highlighted. But I'd definitely buy here again

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Marites

Nov 2024Verified booking

5/5

Actually i only do 3 stars. 🌟 because the stops are so spread out and not easy..its always full and packed. The conductor are not nice bit nasty plus sometimes they stop narration

BÁRBARA

Nov 2024Verified booking

4/5

It was an expedited entry with almost no line. Our visit was very pleasant. Unfortunately, we were not allowed to take pictures in any of the rooms inside the museum so we have no photo memories of our visit.

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